TCU STADEFRANCE.COM WEBSITE
The English version of the French-language “Terms and Conditions” (“Conditions Générales de Vente” or “CGV”) is solely provided by the STADE DE FRANCE for information purposes. The “Terms and Conditions” text in its original French version is deemed to be the only legally-binding document, and as such is the sole basis upon which relations between Customers/Users and the STADE DE FRANCE shall be governed.
TERMS AND CONDITIONS OF SALE AND USE
The stadefrance.com website is fully owned by the CONSORTIUM STADE DE FRANCE Company, hereinafter referred to as “STADE DE FRANCE”.
Company name and designation
CONSORTIUM STADE DE FRANCE,
a French Limited Liability Company with a capital of €29,727,558
whose head office is located at ZAC du Cornillon Nord, 93210, Saint-Denis La Plaine, France,
registered with the Trade and Company Register of Bobigny, under company number 399 452 564, represented by Alexandra BOUTELIER, as Deputy Managing Director, in charge of Operations & Developments.
The purpose of these Terms and Conditions of Sale and Use (hereinafter referred to as “TCSUs”) is to determine the terms and conditions governing acquisition of the products on sale on the website https://www.stadefrance.com (hereinafter referred to as “the Website”).
This Website is published by the CONSORTIUM STADE DE FRANCE (hereinafter referred to as “Stade de France”).
By accessing the Website and deciding to purchase products sold on the Website, customers (hereinafter referred to as the “Customers” or the “Customer”) hereby agree to, and commit to abide with and incite compliance with these TCSUs.
The act of purchasing implies full and unconditional acceptance of these terms and conditions.
Any duly completed order implies full acceptance of the price and description of the products available for sale.
The Stade de France reserves the right at any time to adapt or modify these TCSUs. In the event of a modification, precedence shall be given to the TCSUs in effect at the time the order is submitted. Accordingly, Customers are advised to refer to the TCSUs on a regular basis so as to keep informed about the most recent changes.
ARTICLE 1 - DESCRIPTION OF THE WEBSITE
The “stadefrance.com” Website is an information website and a merchant website, which offers up various products and services for sale: tickets, tours, merchandising, car park tickets..., it being understood that this list is neither exhaustive nor restrictive.
ARTICLE 2 - ACCESS TO THE WEBSITE
To ensure optimal Website use, it is recommended that Users, and Customers in particular, should be equipped with a broadband Internet connection.
Users, and Customers in particular, hereby commit to abide with and incite compliance with these TCSUs, with the Terms and Conditions of Use of the Website available on the Website, as well as with all laws and regulations in effect.
ARTICLE 3 - REGISTRATION WITH THE WEBSITE
Access to the Website and to its various sections is open to all Internet users.
However, in order to customise a user profile (avatar...) and subscribe to RSS feeds, it is necessary to create a personal account, accessible from the “Private Individuals” section.
In order to register with the “Private Individuals” section, Customers should proceed to the Website, click on “Create an account” in the upper right-hand corner, complete the required fields (identity, password (which must be confirmed), email address...) and submit.
Customers are hereby advised that they are solely responsible for maintaining the privacy of their account and password. Customers commit to notify the STADE DE FRANCE immediately in the event of unauthorised use of their account and/or password, and/or any breach of security.
By registering with the Website, Users tacitly and fully agree with and accept these TCSUs.
ARTICLE 4 – PRODUCTS ON SALE ON THE “PRIVATE INDIVIDUALS” WEBSITE
Products on sale through the “Private Individuals” Website are solely intended for private individuals, natural persons, for their own private use.
As a private individual, the Customer hereby states that he or she is not a professional and that he or she is not obtaining said goods and services sold through the Website for business or sales purposes, or by and large in order to derive profit from it.
For any business use, the Customer shall refer to the Terms and Conditions of Sales and Use for the “Biz / Groups” section and get in touch with the STADE DE FRANCE.
The Customer hereby certifies that he or she is 18 years old or over, and is legally entitled to make a purchase from the Website, or has a written parental authorisation to do so.
All products on sale on the Website may be purchased separately, either singly or in bulk up to the quantity indicated on the Website, and in any event subject to stock availability.
The products’ basic characteristics, particularly their type, substantial features or composition, are described on the Website. Excepting written provisions to the contrary, prices appearing on the Website are understood to be in Euros, inclusive of tax. They are calculated with VAT applicable on the day of the order. Any change in the rate of VAT may be assessed on the products’ prices.
Prices may not be modified once the Customer has filed his or her order. The prices of products ordered on the Website and the date of the order concerned shall be the final reference.
ARTICLE 5 – PURCHASE OF TICKETS FOR ADMISSION AND OF CATERING SERVICES
5.1 LEISURE AND CATERING PRODUCTS ON SALE ON THE WEBSITE
The following products are on sale on the Website: - Tickets for admission to events being held at the Stade de France
- Tickets for admission to Stade de France car parks for events being held there
- Tickets for admission to Stade de France tours
- Catering services supplied within the Stade de France site during events being held there
Pursuant to the legal provisions of article L.121-20-4 of the French Consumer Code, Customers are not entitled to the right to rescind with respect to the aforementioned leisure and catering services. French Consumer Code, L121-20-4:
The provisions of articles L. 121-18, L. 121-19, L. 121-20 and L. 121-20-1 are not applicable within contracts regarding the following:
1° The supply of common consumer goods performed at the consumer’s place of work or residence by distributors who make frequent, regular rounds
2° The supply of accommodation, transport, catering or leisure services that must be delivered at a predetermined date or according to a predetermined sequence
However, the provisions of articles L. 121-18 and L. 121-19 are applicable to contracts finalised by electronic means, when said contracts concern the supply of services mentioned in paragraph 2.
5.2 PURCHASE OF TICKETS FOR ADMISSION TO EVENTS BEING HELD AT THE STADE DE FRANCE, TICKETS FOR ADMISSION TO STADE DE FRANCE CAR PARKS FOR EVENTS BEING HELD THERE, AND TICKETS FOR ADMISSION TO STADE DE FRANCE TOURS
5.2.1 Conditions of purchase for tickets for admission
Tickets for admission to events
Tickets for admission to various events may be purchased using the shopping cart.
The ticketing module will automatically assign you the best seats available within the chosen category.
The seats may be visualised and they flash on the stadium plan.
Tickets for admission to events may be:
- either a single ticket for a seating or standing admission, according to the chosen category,
- or a Premium Seating category ticket (seated) paired with a catering service offered within a reserved lounge, hereinafter referred to as “Premium Seating Discovery”. A description of this catering service is provided on the Website. It is offered pursuant to conditions outlined in articles 5.3.1 and 5.3.2 below.
Tickets for admission to Stade de France car parks for events
Tickets for admission to Stade de France car parks for various events may be purchased using the shopping cart.
Prices for tickets for admission are shown “inclusive of tax” and they include rental/administrative costs.
Tickets for admission to Stade de France tours
Tickets for admission to various Stadium tours may be purchased using the shopping cart.
Prices for tickets for admission are shown “inclusive of tax”.
NB: Provisions for payment of tickets for admission are explained in article 8 below.
5.2.2 Printing procedure for tickets for admission
Tickets for admission purchased on the Website are “e-tickets”, meaning they are tickets for admission that are printable on a sheet of A4 paper. The Customer must imperatively print the “e-ticket” for admission, which is downloadable from the Customer’s personal section at any time.
5.2.3 Conditions of validity for tickets for admission
An “e-ticket” for admission is valid solely under the conditions described hereinafter. It must be printed on a sheet of white A4 paper, blank on both sides, with no modification of the printing size, in portrait format (i.e. vertical). No other medium (whether electronic, computer screen, mobile phone screen...) shall be accepted.
No partly printed, soiled, damaged or illegible ticket for admission shall be accepted, and it shall be considered invalid. In the event of an incident or of poor printing quality, you must reprint your pdf or jpg file, and for this please go to the “order follow-up” section on the Website. To check whether the quality of the print is suitable, please ensure that all information appearing on the ticket, as well as the barcode, is fully legible.
Any reproduction, duplication or counterfeiting of this ticket for admission, using any means whatsoever, is strictly prohibited. The reproduction of a ticket for admission, and the use of a copy thereof, may lead to prosecution. The STADE DE FRANCE shall not be held liable for any anomaly that may occur during the ordering, processing or printing of the ticket for admission, insofar as the STADE DE FRANCE has not caused said anomaly intentionally, or by way of negligence. The foregoing also applies in the event of loss, theft or illicit use of a ticket for admission.
En conséquence, avant toute commande de titre d’accès, le Client doit s’assurer qu’il pourra disposer de la configuration logicielle et matérielle requise pour imprimer son « e-ticket » : un ordinateur relié à l’internet et équipé du logiciel Acrobat Reader et une imprimante. Le Client devra tester préalablement à la commande que l’imprimante utilisée permet d’imprimer correctement le « e-ticket ». Le STADE DE FRANCE décline toute responsabilité en cas d’impossibilité pour le Client d’imprimer son « e-ticket » du fait du non respect de la configuration logicielle et matérielle énoncée ci-dessus.The number on the ticket for admission and its barcode guarantee uniqueness of admission at the time of entry and controls.
The first person to present the ticket for admission is deemed to be the legitimate bearer and shall be admitted to the event.
During controls, you must imperatively be in possession of an official, current ID with photograph: ID card, passport, driving licence or residence permit. A French “family record book” (livret de famille) is acceptable for child identification.
You must retain the ticket during your entire stay at the venue where the event is taking place.
5.2.4 Conditions of use for tickets for admission to events and to car parks at the Stade de France
Acquiring a ticket for admission is deemed as expressing full agreement with the Terms and Conditions of Sale and Use of tickets to Stade de France events appearing on the “e-ticket” for admission, with the Terms and Conditions of Sale/Acquisition and Use of Organiser tickets for admission, and with the Stade de France® byelaws on display at the stadium entrances, it being understood that all of the aforementioned documents are available on the Website and/or upon written request to the Stade de France. Any person not abiding by these terms and conditions and these byelaws may be denied entry to the Stade de France or be evicted with no right to claim a refund of their ticket for admission.
In the event of would-be contradictions between the Terms and Conditions for the Stade de France and those for the Organiser, the Terms and Conditions of Sale/Acquisition and Use of Organiser tickets for admission shall have precedence.
As regards ticketing management, the Consortium Stade de France acts on behalf and to the benefit of the Organiser.
Any person acquiring one or more tickets for admission shall refrain from reselling and/or offering up for sale said ticket(s) for admission, and this through any means whatsoever (Internet...). As regards sports events, and for safety reasons, no person having acquired one or more tickets for admission shall, under any circumstance, resell and/or transfer their ticket(s) for admission to a third party belonging to supporters from the opposing team, it being further understood that in the event of the tickets bearing (a) specific name(s), said tickets are non-transferable.
Tickets for admission may not be refunded, nor exchanged. In the event of loss, no duplicate shall be delivered.
The Customer shall comply with the provisions regarding the maximum amount of tickets allowed for purchase per event per single buyer. In the event that this limitation should be circumvented by any means whatsoever and for whatever ultimate purpose (especially with intent to resell them for profit), the tickets shall become null and void and may be cancelled by the Stade de France at its sole discretion or at the request of the organisers, and the ticket holders could be denied entry to the Stade de France, with no refund and/or compensation whatsoever being owed to the ticket holders or to any third party.
Any person holding a ticket for admission shall refrain, under penalty of possible legal action, from using it or attempting to use it for promotional, advertising or commercial purposes, of any nature whatsoever, including within the context of a competition, lottery, internal incentive operation or auction, and/or from associating their name in any manner whatsoever with that of the Stade de France or the organisers/producers of the event. Should the ticket for admission be used in violation of the aforementioned provisions without prior written authorisation from the Stade de France or the organiser, said ticket for admission would lose its validity and could be cancelled by the Stade de France at its sole discretion or at the request of the organiser, and the holder of the ticket for admission could be denied entry into the Stade de France with no refund and/or compensation whatsoever being owed to the holder or to any third party.
Photographing, filming, recording or broadcasting the event appearing on the front of the ticket for admission, by any many means whatsoever, including in particular via Internet, or helping any person to do so, is strictly prohibited. To ensure the safety of the public, the Stade de France® is equipped with a CCTV system, managed by Judicial Police Officers, which may be used within the context of legal action. There are provisions for right of access during the 7-day image retention period. Moreover, spectators are hereby advised that in the event of filming or TV broadcasting of the event, their image may be featured therein.
In addition, the holding of a ticket for admission shall include the granting of irrevocable authorisation on the part of the spectator for rights-to-use by the Organiser and the Consortium Stade de France, said rights being freely transferable by the latter to any third party of their choice, free of charge, for the entire world, with no limit in time, to use the spectator’s voice, image and likeness by way of video recording or live broadcasting, transmission or recording, photograph or any other existing or future medium, captured or recorded at the time of the spectator’s presence at the Stade de France.
Regarding the shows, should a show be interrupted beyond the first half of its duration, the ticket for admission concerned shall not be refunded. Moreover, in the event of a cancellation, postponement, interruption, behind-closed-doors event, programme or cast modification, any refund (excluding administrative, shipping, travel and hotel costs) shall be governed by the Organiser’s terms and conditions.
Generally speaking, events are held under the sole responsibility of the Organiser. Any person leaving the venue is advised that there shall be no readmission.
5.2.5 Conditions of use for tickets for admission to Stade de France tours
These terms and conditions apply to the purchase of tickets for admission to Stade de France tours.
Tickets for admission to Stade de France tours are valid for one tour, to be completed within one year as of the date of issue.
Customers should check the Stade de France tours schedule, available on the Website or at the Stade de France shop located at ZAC du Cornillon Nord, 93216 SAINT DENIS LA PLAINE, France.
The STADE DE FRANCE may be compelled to cancel a tour as a result of priority being given to sports or cultural events (including the set-up periods provided to the Organisers), and/or for operational and/or safety purposes.
Tickets for admission may not be returned or exchanged. In the event of loss, no duplicate shall be delivered.
5.3 PURCHASE OF CATERING SERVICES
Within the context of the sale of catering services, whether stand-alone or combined with Premium Seating Discovery, the STADE DE FRANCE purchases the service from its service provider, EUREST SPORTS ET LOISIRS.
5.3.1 Conditions of purchase for catering services
Catering services which may be purchased on the Website are solely provided on days when there are events, at the premises shown on the voucher, and for the event indicated at the time of purchase.
Since admission to the Stade de France on days when there are events is only open to persons holding a valid ticket for admission, Customers are hereby reminded they must imperatively be in possession of a ticket for admission to the event in order to claim the catering service they have purchased on the Website for the matching event.
Catering services for various events may be purchased using the shopping cart. Prices for catering services are shown “inclusive of tax”.
The STADE DE FRANCE commits to providing the catering services purchased on the Website solely subject to there being sufficient available stock of the products making up said catering services.
In the event a product should not be available, the STADE DE FRANCE commits to inform the Customer by email or no later than the day for which the retrieval of the product at the Stade de France is planned. The STADE DE FRANCE may provide the Customer with a substitute product of equivalent price and quality. The Customer may choose to accept the substitute, or to renounce the product against a full refund, to be paid no later than thirty days following the refund claim from the Customer, to be sent by registered mail with return receipt to the address shown in article 7.
NB: Provisions for payment of catering services are explained in article 8 below.
5.3.2 Conditions of printing, validity and use for vouchers
The purchase of catering services, whether stand-alone or combined with Premium Seating Discovery, will automatically generate the issue of an online voucher, to be printed by the Customer.
Customers must show the voucher at the place of retrieval indicated thereon in order to retrieve the purchased catering service..
Catering services combined with Premium Seating Discovery are provided within a reserved area, upon presentation of the voucher.
In the event that the Customer fails to retrieve the purchased catering service, on the day of the event, at the place of retrieval and at the times indicated on the voucher, no refund or compensation shall be owed by the STADE DE FRANCE, and the catering service shall remain fully billable to the Customer.
The conditions of printing, validity and use applying to tickets for admission also apply in full to vouchers.
Accordingly, the conditions of printing, validity and use of vouchers are those outlined in articles 5.2.2, 5.2.3 and 5.2.4 above.
ARTICLE 6 –PURCHASE OF MERCHANDISING PRODUCTS
6.1 MERCHANDISING PRODUCTS
Merchandising products may be purchased from the Website (this list is not exhaustive):
Event spin-offs such as scarves, caps, jerseys, balls, CDs, DVDs...
- “Stade de France” products
- Accessories, trinkets, ornaments...
6.2 CONDITIONS OF PURCHASE FOR MERCHANDISING PRODUCTS
Customers may purchase merchandising products on the Website from the online catalogue.
The online catalogue features two separate sections:
- One listing merchandising products sold by third parties
- The other listing merchandising products sold by the Stade de France, but purchased from third parties
In order to purchase a product sold by a third party, Customers shall automatically be redirected to said third party’s website, so they may proceed with the purchase. All purchases made by the Customer from a third party shall be solely governed by the terms and conditions of said third party. In such a context, and by exemption from article 10 below, the Stade de France shall not be held liable with respect to the processing of any operations undertaken in this way with third parties, their execution or the consequences thereof.
Any merchandising products that may be purchased on the Website shall be made available to Customers solely on the days when events are held, from the Stade de France shops designated at the time of purchase and at the times indicated on the voucher, and for the event designated at the time of purchase.
Since admission to the Stade de France on days when there are events is only open to persons holding a valid ticket for admission, Customers are hereby reminded they must imperatively be in possession of a ticket for admission to the event in order to claim the merchandising product they have purchased on the Website for the matching event.
Merchandising products for various events may be purchased using the shopping cart. Only those products relating to the event being held at the Stade de France on the day concerned may be retrieved during said event
Prices for merchandising products are shown “inclusive of tax”.
In the event that a product should not be available at the time of retrieval, the STADE DE FRANCE commits to inform the Customer by email or no later than the day for which the retrieval of the product at the Stade de France is planned. The STADE DE FRANCE may provide the Customer with a substitute product of equivalent price and quality. The Customer may choose to accept the substitute, or to renounce the product against a full refund, to be paid no later than thirty days following the refund claim from the Customer, to be sent by registered mail with return receipt to the address shown in article 7.
NB: Provisions for payment of merchandising products are explained in article 8 below.
6.3 CONDITIONS OF PRINTING, VALIDITY AND USE FOR VOUCHERS
The purchase of merchandising products sold by the Stade de France on the Website will automatically generate the issue of an online voucher, to be printed by the Customer.
The conditions of printing, validity and use applying to tickets for admission also apply in full to vouchers.
Accordingly, the conditions of printing, validity and use of vouchers are those outlined in articles 5.2.2, 5.2.3 and 5.2.4 above.
Customers must show the voucher at the Stade de France shops designated at the time of purchase and at the times indicated on the voucher, in order to retrieve the purchased merchandising product.
In the event that the Customer fails to retrieve the purchased merchandising product, on the day of the event, at the Stade de France shops designated at the time of purchase and at the times indicated on the voucher, the Customer shall have an additional period of 7 (seven) business days to come and retrieve his or her product from the Stade de France shop during the opening hours. The Customer may retrieve the product him or herself, or send a third party to retrieve it, subject to said third party showing the voucher, a signed proxy, and the Customer’s ID. There will be no mailing of the product. Failing the foregoing, and upon expiry of the 7-day period, the Customer shall be deemed to have renounced the product and no refund or compensation shall be owed by the STADE DE FRANCE, and the merchandising product shall remain fully billable to the Customer.
6.4 CANCELLATION CLAUSE / RETURNS
Within a period of 7 (seven) days following retrieval of the merchandising product, the Stade de France shall refund the product if the Customer is not fully satisfied, excepting customised items or items fashioned on demand, audio or video recording supplies and software packs once they have been unsealed (removed from their protective blister).
Whenever the aforementioned period ends on a Saturday, Sunday or bank holiday / non-working day, it shall be extended to the next business day inclusive.
Any items returned incomplete, tampered with, damaged or soiled by the Customer shall not be accepted. Customers may return their product by post, at their charge, to the following address: Service Client (Customer Service), Stade de France, ZAC du Cornillon Nord 93210 Saint-Denis La Plaine, France, or deposit it free of charge at the Stade de France shop located at the same address.
A copy of the voucher must be enclosed with the return.
The refund shall be paid within a 30-day period as of the date of receipt of the returned product by the Stade de France.
In the event of abnormal or abusive returns, the Stade de France reserves the right to deny any future orders.
6.5 LEGAL WARRANTY
Pursuant to appropriate regulations, the Stade de France is committed to abide by its obligations with respect to the warranties on all products sold on its Website, which obligations appear in the following excerpts from the French Consumer Code and Civil Code:
French Consumer Code, article L211-4:
Vendors have an obligation to deliver a voucher in compliance with the contract and shall answer for any defects in compliance existing at the time of delivery. They shall also answer for any defect in compliance caused by the packaging, or assembly or installation instructions, whenever said vendors are identified as responsible for same within the contract, or whenever same have been carried out under their responsibility.
French Consumer Code, article L211-5:
In order to meet contractual obligations, goods must:
1) Be consistent with the use that is usually expected of a similar good and, if appropriate:
- match the description made by the vendor, and possess all of the characteristics which the vendor has shown the buyer by way of samples or models
- possess the characteristics which a buyer may legitimately expect on the basis of public statements issued by the vendor, the manufacturer or his representative, particularly by way of advertising or labelling
2) Or possess such characteristics as have been defined through agreement by both parties, or be appropriate to any particular use sought by the buyer, of which the vendor has been informed and which he has accepted.
French Consumer Code, article L211-12:
Any action taken as a result of a defect in compliance is subject to a limitation period of two years as of the date the goods were delivered.
French Civil Code, article 1641:
Vendors have an obligation with respect to the warranty regarding hidden defects affecting the sold item, which make it unfit for the use for which it is intended, or which curtail said use to such an extent that the buyer, should he have known, would not have purchased it or would have paid a lower price for it.
French Civil Code, article 1648:
Any action taken as a result of an unacceptable flaw must be launched by the buyer within a period of two years as of the date said flaw was noticed.
ARTICLE 7 - COMPLAINTS
Excepting in cases of legal warranty, any operation taking place between the STADE DE FRANCE and the Customer, and which is not challenged within a period of 6 months, may not give rise to a complaint.
All requests and complaints on the part of Customers should be addressed by mail to the following department: Service Clients Grand Public (General Public Customer Service), Stade de France, ZAC du Cornillon Nord 93216 Saint-Denis La Plaine Cedex, France.
ARTICLE 8 – SHARED PROVISIONS FOR PAYMENT APPLYING TO TICKETS FOR ADMISSION, CATERING SERVICES AND MERCHANDISING PRODUCTS
8.1 PAYMENT AND VALIDATION
The payment of tickets for admission, catering services and merchandising products* (*merchandising products sold by the Stade de France on the Website) may solely be made using a credit card..
To pay for the purchase online, only the following cards are accepted: Carte Bleue / Visa / Eurocard / Mastercard.
The Customer’s account shall immediately be debited by the amount of the tickets for admission, catering services and merchandising products, inclusive of all related costs, in Euros.
Any validated order makes the sale final.
Purchases may not be modified or cancelled, subject to the specific provisions with respect to the purchase of merchandising products, explained in article 6 above.
Secure credit card payment is ensured by SSL coding (Secure Sockets Layer) from the ATOS Company, which encodes and secures all confidential data.
Prior to clicking on the “validate” button following the purchasing process, you must indicate your approval in full of these TCSUs. All data recorded by the STADE DE FRANCE stands as evidence of all of the transactions entered into by the STADE DE FRANCE and its Customers. All data recorded by the secure payment system stands as evidence of the financial transactions.
In all cases, the act of supplying one’s credit card number online and the final validation of purchase shall be deemed to be proof of said purchase, pursuant to the provisions of the law dated March 13th, 2000, and shall imply payability in full of the amounts incurred in the order.
Said validation shall be deemed to be a signature and express agreement with respect to all operations carried out on the Website.
8.2 SUMMARY OF SALE
Subject to payment approval from the credit card authorisation centre, the Customer shall receive a summary of sale by email, indicating the order number.
In the event of denial from the credit card authorisation centre, the Customer shall receive a cancellation email, asking him or her to repeat the order in accordance with these TCSUs.
In some other cases, particularly a wrong address or some other problem in the user account, the Stade de France reserves the right to block the user’s order until such a time as the issue is resolved.
The Customer may check his or her order status at any time by accessing his or her personal section in the Website, in the “My orders” section.
Computer logs, which are stored within the Stade de France computer system under reasonably secure conditions, shall be deemed to be evidence of the communications, orders and payments having taken place.
Excepting an obvious mistake on the part of the Stade de France, all data stored within the Stade de France computer system shall have probative value with respect to any orders made by the Customer. Order archiving and sales summaries are stored on a reliable, sustainable medium, so as to provide an accurate, lasting copy, in accordance with the terms of article 1348 of the French Civil Code.
ARTICLE 9 – HIGH DEMAND EVENT
9.1 – HIGH DEMAND EVENT – FLASH SALES
On the occasion of high demand events, the STADE DE FRANCE may occasionally provide the Customer with tickets through “flash sales”, in certain categories and at certain rates, within the framework of speedy procedures to help meet this high demand.
This speedy transaction procedure does not permit to guarantee that the simultaneous purchase of several tickets will result in getting adjoining seats in the Stade de France.
Therefore, the Customer hereby acknowledges being aware of and accepting the fact that, in the event of a flash sale of several tickets, the seats assigned shall not be side by side in the Stadium.
The other terms provided for in these Terms and Conditions, especially at articles 4, 5, 6, 7 and 8, and which are not in contradiction with this article, shall apply to flash sales tickets.
9.2 – HIGH DEMAND EVENT – NON-GUARANTEED BOOKINGS
On the occasion of high demand events, the STADE DE FRANCE may occasionally offer the Customer the possibility of making non-guaranteed, unconfirmed bookings, in certain categories and at certain rates, when the tickets are not available for immediate purchase.
The Customer is therefore given the possibility, in order of arrival into the waiting line, to commit to purchasing one (or more) ticket(s) that is (are) not available for immediate purchase, under the assumption that bookings currently being processed might not be finalised, thus making tickets available once again for immediate purchase.
Under those circumstances, the STADE DE FRANCE cannot guarantee to the Customer that the ticket being booked shall be once again available for immediate purchase; the Customer therefore accepts the risk that no ticket shall ultimately be assigned to him or her when the booking process closes.
The non-guaranteed booking of several tickets cannot be split. Consequently, in the case of a non-guaranteed booking for several tickets (in compliance with the quota stated for each high demand event), the Customer accepts that in the event that the full amount of tickets requested should not become available, his or her non-guaranteed booking shall not be fulfilled and shall be cancelled in full.
Moreover, the Customer acknowledges being aware of and accepting the fact that in the event of a non-guaranteed booking for several tickets, the assigned seats shall not be side by side in the Stadium.
In any event, the Customer shall be informed by email, no later than 24 hours of his request for a non-guaranteed booking, whether or not he or she has obtained the ticket(s) concerned.
To access non-guaranteed bookings on the Website, the Customer is requested to enter the “waiting line” for the high demand event.
Requests shall be processed in order of arrival into the waiting line.
Given the high demand and the waiting line, once he or she has accessed online ticketing, the Customer has 5 (five) minutes to sign up and to select the non-guaranteed booking on offer.
The ticket categories concerned are labelled “non-guaranteed booking”.
The Customer selects the desired amount of tickets in compliance with the specified quota limits.
Once the selection has been validated by the Customer, the payment procedure is triggered under the conditions shown in article 8; however, the Customer shall not be debited for the amount, since this concerns a non-guaranteed, unconfirmed booking.
Following the validation of the non-debited payment procedure, the Customer is committed to paying for the non-guaranteed booking as soon as it is confirmed by the STADE DE FRANCE, and the Customer has no possibility of withdrawing in the meantime.
In the event that the Customer receives confirmation of his or her booking via email form the STADE DE FRANCE, he or she shall automatically be debited for the amount of the booking and may thus print his or her e-ticket(s) subject to the conditions provided for in these Terms and Conditions.
The conditions provided for in these Terms and Conditions, especially at articles 4, 5, 6, 7 and 8 and which are not in contradiction with this article, shall apply to tickets stemming from non-guaranteed bookings.
In the event that the Customer is advised via email by the STADE DE FRANCE that his or her booking could not be fulfilled as a result of no ticket(s) being available, his or her non-guaranteed booking, as well as the payment procedure, shall automatically be cancelled.
The Customer hereby acknowledges being fully aware of the operating conditions and risks of cancellation pertaining to all non-guaranteed bookings, which he or she accepts, and that he or she waives any and all related requests for damages and interest or legal action against the STADE DE FRANCE and the organisers of the event concerned.
ARTICLE 10– PROMOTIONAL OFFERS
Products may be included within promotional offers. All special promotional offers shall be covered by these TCSUs, and in the event of a contradiction between the terms of the special offer and these TCSUs, the terms of the special offer shall have precedence.
The Stade de France reserves the right to modify the terms of special offers, or to remove said special offers, at any time. Any order made prior to the offer being modified or removed shall be honoured, under the terms and conditions in effect at the time of the order.
ARTICLE 11– LIABILITY
The Stade de France is liable with respect to the proper execution of all obligations resulting from the contract entered into remotely, whether said obligations are to be executed by the Stade de France or by other service providers, without prejudice to its right to legal action against said service providers.
However, the Stade de France may be exempt of its liability in whole or in part, if it can demonstrate that the non-execution or deficient execution of the contract is attributable either to the Customer, to the unforeseeable and unavoidable action of a third party to the contract, or to a case of force majeure.
Similarly, the Stade de France shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular any breakdown in service, outside intrusion or the existence of computer viruses.
Customers hereby acknowledge that they have been wholly informed about the lack of reliability of the Internet network, particularly in terms of unguaranteed access, lack of security with respect to data transmission, and unguaranteed performance with respect to data transmission.
Customers shall refrain from using the Website in a fraudulent, abusive or excessive manner. Website use is strictly limited to private purposes. Therefore, the Stade de France cannot guarantee, and shall not be held liable for, any malfunction or breakdown occurring on Stade de France servers through no fault of its own, or for any malfunction or breakdown occurring on networks interconnected to its own.
ARTICLE 12 – PERSONAL DATA
By providing their email address to the Stade de France, Customers will be in a position to receive summaries of sale. According to the choice they make when creating or accessing their account, Customers may receive offers from the Stade de France, as well as offers from other subsidiary companies or commercial partners, and this via email, phone or SMS, in accordance with the request made at the time they created their account.
Pursuant to article 32 of French Act No. 2004-801 dated August 6th, 2004, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and modifying French Act No. 78-17 dated January 6th, 1978 on Data Processing, Data Files and Individual Liberties, Customers have a right to access, modify and delete any data about themselves, which they may exercise at any time by contacting the Stade de France,
*Either directly on Internet in the Customer Section/Modifying personal data/ Stade de France newsletter: tick “I am no longer interested in the offers and no longer wish to receive them.”
*Or by post, by writing to Stade de France ZAC du Cornillon Nord 93210 Saint-Denis La Plaine - France, stating their name, first name, email address and, if possible, their customer reference.
Users are hereby advised that this automated data processing, and email address processing in particular, has been filed with the CNIL (the French Authority for protecting privacy and personal data) under number 1402513.
ARTICLE 13 – INTELLECTUAL PROPERTY
The https://www.stadefrance.com Website may solely be accessed for strictly personal use.
All brand names, texts, comments, works, illustrations and images, whether visuals or sounds, appearing on the Website are duly protected by copyright, trademark protection, patent legislation and/or personal image copyright. They are owned in full by the Stade de France or its partners.
Any reproduction or representation, in part or in whole, shall be considered as counterfeiting, rendering the perpetrator liable to prosecution in a civil and a penal court of law. Any appending of a hypertext link pointing towards the Website, using in particular techniques known as framing or deep linking, is strictly prohibited.
ARTICLE 14– TERMINATION
Customers wishing to terminate their account on the Website should send an email to the following address: email@example.com, indicating “Deletion of my Private Individual account” in the subject line.
The Stade de France may terminate the account of a Customer in the event of a breach of these Terms and Conditions of Sale and Use.
ARTICLE 15 – SUSPENSION OR INTERRUPTION OF SERVICE
The Stade de France reserves the right to modify, interrupt or stop the Website at any time. It shall not be held liable as a result.
Should any Customer use the Website in breach of the terms contained within the Terms and Conditions of Use, of these TCSUs, or of applicable regulations, said breach could lead to Website service being suspended. In addition, the Stade de France is entitled to suspend Website service for any and all updates, preventive maintenance or network expansion operations.
ARTICLE 16 – LINKS TOWARDS OTHER WEBSITES
The Website may feature links towards other websites. Should Customers decide to visit those websites, they shall do so on their own, sole recognisance.
The Stade de France has no control over the content of said other websites, nor over their online availability; Customers hereby agree that the Stade de France shall not be held liable with respect to any loss or prejudice incurred by themselves as a result of their having been connected to said Websites.
ARTICLE 17 – DISPUTES
These TCSUs are subject to French legislation. In the event of a dispute arising from the interpretation and/or execution of the terms and conditions herein, the parties shall, in the first instance and insofar as it is possible, attempt to reach an amicable settlement. Failing the foregoing, the dispute shall be filed at a competent Court of jurisdiction.
INFORMATION ABOUT THE PUBLISHER
CONSORTIUM STADE DE FRANCE: a limited liability company with a capital of €29,727,558
whose head office is located at ZAC du Cornillon Nord 93210 Saint-Denis La Plaine, France
registered with the Trade and Companies Register of Bobigny under company number 399 452 564
Intracommunity VAT number: FR13399452564
Represented by Alexandra BOUTELIER, as Deputy Managing Director
Website: https://www.stadefrance.com (domain name owner: CONSORTIUM STADE DE FRANCE)
Publishing Director: Alexandra BOUTELIER
5-9, rue de l'industrie
MAINTENANCE AND APPLICATIVE DEVELOPMENTS
20 rue des Jardins